Question 1

Do you run your own Data Centers and where are they located?

Accepted Answer

Yes, we operate our own Data Centers in 2 Regions: the European Union and the United States. In our EU Location we run Data Centers in Munich (EU1) and Nuremberg (EU2), while in our US Location we run a Data Center in St. Louis (USA1). Since the demand for our services is growing around the world, we continue to open new Regions and Data Centers.

Question 2

How can I contact your support in case of an inquiry?

Accepted Answer

Should you have any pre-sales inquiry about our products or if you face an issue with your Contabo server, you can contact our Customer Support via e-mail and phone. 64 highly trained individuals are waiting for your contact. We are available on 365 days from 8 am to 11 pm German local time. We kindly ask for your understanding that we do not offer live chat support as of now.

Question 3

Do you offer rewards for recommending you to my friends?

Accepted Answer

We offer an Affiliate Program at Commission Junction and Awin (for Germany). You can earn up to €150 for every new customer you refer to us.  Currently we do not offer any other internal referral program with free months or financial rewards credited directly to your Contabo customer account.

Question 4

How long does the provisioning take and is there a way to track progress?

Accepted Answer

We try to set up your order as quickly as possible, but it depends on the payment method and the software image chosen. Choosing Credit Card or PayPal let us start provisioning instantly. VPS, Virtual Dedicated Servers and Webspace plans are usually set up within minutes, but it may take up to 3 hours in case of some software images. The setup of Dedicated Servers can take up to 48 hours (on workdays), depending on your individual configuration and hardware availability.  Choosing "Fast-track Setup" Add-On will fast track your provisioning process especially if manual assembly is required.  Please note: No matter which product you purchase, the setup process will only start after we receive the initial payment from you.  In addition to that, you can also track the status of your order on our website.  Domain registrations are done immediately in general, but it can take up to 24 hours until the DNS is propagated globally and the Domain is ready for use in the Internet. A Domain transfer can take up to seven days, depending on the top-level Domain (TLD).

Question 5

What does the Port speed information in your offers mean exactly?

Accepted Answer

The Port speed (for example 1 Gbit/s) defines the maximum speed you can use for transferring data to and from your server. This is basically how fast the Network Interface Card in your Dedicated Server (or virtualized part of it in VPS and VDS) can transfer data. This should not be confused with a Unlimited Bandwidth. Should you require that, please check our Networking Add-Ons. By default, we guarantee Unlimited Traffic at an average of 100 Mbit/s to and from your server. For more details, please have a look at the specific terms of our offers.

Question 6

How can I check the current status of your Data Centers or whether there are any service interruptions?

Accepted Answer

You can inform yourself about the current status of our Data Centers on the website https://www.contabo-status.com . We are working hard to avoid any kind of interruptions and to ensure that you do not have to face any issues. Should there, however, be some interference in one of our Data Centers or should a maintenance be required, we will be posting updates about the current status/progress on the aforementioned website.

Question 7

Does my Server or Webspace at Contabo come with a DDoS Protection?

Accepted Answer

Yes. All our Servers and Webspace Packages are provided with a DDoS Protection by default. Our customers don't have to take any actions in order to benefit from it - the Contabo DDoS Protection is activated for all of our customers automatically and free of charge. We work continuously on further improving so our protection system can repel many different attacks. However, like any other DDoS protection, our protection system cannot provide a guarantee that any DDoS attack imaginable will be repelled. More information about our DDoS Protection can be found here.

Question 8

What are the rules regarding Traffic in Contabo?

Accepted Answer

In Contabo we will never charge you extra for your traffic. The traffic package is already included in your server. Generally the full port speed is provided to you anytime. In case your server has an uplink faster than 100 Mbit/s and the average traffic consumption continuously exceeds 100 Mbit/s over a timespan of at least 10 days the connection is switched to 100 Mbit/s to make sure you will stay within your traffic package and will not incur any fees. For Virtual Dedicated Servers and Dedicated Servers you can purchase additional bandwidth as needed.

Question 9

What payment methods are available?

Accepted Answer

For EUR payments: Credit Card, PayPal, Skrill, bank transfers and Direct Debit (for qualifying customers).
 
For USD payments: PayPal and Credit Card. It is also possible to add your Credit Card to your PayPal or Skrill e-wallet, should you prefer that option. It is not possible to pay with cryptocurrencies like Bitcoin.   We offer both automatic and manual payment methods.  For all payment methods other than Credit Card, the first payment after you have submitted an order has to be done manually. Please use the payment information provided after the order process. Once you have your access to Customer Control Panel, you can manage your payment methods and send manual payments in a convenient way.

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